Refund & Return Policy
Your satisfaction is our priority. We offer a straightforward refund policy to ensure you feel confident purchasing from PureCannabisOil.
Last updated: March 2024
30-Day Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can request a refund within 30 days of your order date. We're confident you'll love our premium RSO and FECO extracts, but if for any reason you don't, we'll make it right.
Return Eligibility Requirements
- Return request must be made within 30 days of order date
- Product must be in original, unopened packaging (sealed syringes)
- Order must be from our official website (purecannabisoils.shop)
- Item must not show signs of misuse or damage beyond normal wear
- Refund applies to product cost only, excluding shipping fees
- One return per customer per 12-month period
- Product must comply with state regulations where you reside
Non-Returnable Items
The following items cannot be returned or refunded:
- • Opened or partially used products
- • Products purchased from third-party retailers
- • Items damaged due to improper storage or handling
- • Products used in violation of local laws
- • Clearance or final sale items (clearly marked)
- • Gift purchases (except with original receipt/proof)
How to Request a Refund
Contact Our Support Team
Email info@purecannabisoils.shop with your order number and reason for return within 30 days of purchase.
Receive Return Instructions
We'll review your request and send you a prepaid shipping label and return address within 24 hours.
Ship the Product
Pack the unopened product securely and ship it back using the provided label. Keep your tracking number.
Inspection & Refund
Once received, we'll inspect your item. If approved, we'll process your refund within 5-7 business days.
Refund Processing Timeline
Defective or Damaged Products
If you receive a defective or damaged product, we'll replace it for free or issue a full refund. This is covered beyond our standard return window. Please contact us within 7 days of receiving your order with photos of the damage.
Email: info@purecannabisoils.shop with subject line: "Damaged Product - Order #[your order number]"
Shipping and Return Costs
Original Shipping: Non-refundable. Return shipping is prepaid by us.
Return Shipping: Covered by PureCannabisOil. We provide a prepaid return label.
Expedited Shipping: Not refundable. The discount applies only to the product cost.
Product Exchanges
We're happy to exchange products if you'd like to try a different strain or product type within 30 days. Contact our support team to arrange an exchange. We cover both return and outbound shipping for exchanges.
Frequently Asked Questions
What if I opened the product by accident?
If the product is unopened but the packaging was unsealed, contact us. We'll evaluate on a case-by-case basis.
Can I return products purchased as a gift?
Yes, with proof of purchase or original receipt. Gift purchases without proof can be exchanged for store credit.
How do I know when my refund will arrive?
Once processed, refunds typically appear in your account within 5-7 business days, depending on your bank.
Can I return a product that didn't work for me?
Yes, if the unopened product didn't meet your expectations, we'll accept it within our 30-day window.
What if I'm outside the 30-day window?
Returns are only accepted within 30 days. However, contact us if you have a defect or damage claim.
Questions About Our Refund Policy?
Our customer support team is here to help. Contact us for any questions about returns, refunds, or our guarantee.
Contact SupportShop With Confidence
Every purchase is backed by our 30-day satisfaction guarantee. Try our premium cannabis extracts risk-free.